Welcome to Skroutz!

Our Values

• Focus on the user journey

  For every action you make, stop and wonder what value it brings to consumers. Does it make their life easier? Does it remove doubt?
  
  We are not here to push pixels or add code, We are here to help consumers - a role we frequently find ourselves in - get an excellent shopping experience whether a boring mundane task such as buying ink cartridges or something fun as dressing up for our best friend’s wedding.
  
  If you’re not a frequent shopper, how often do you browse Skroutz to find inefficiencies? Just do random searches and pretend that you are looking to buy something. Does it work? For every button / link that you press, think: would I do that if I didn’t have all the expertise that I have being a part of this organization?

• Set big goals. Take small steps and don’t over anything

  Our goals are always big but our steps shouldn’t be. Set your tasks and expectations so that you see constant progress every one or two weeks, not months.
  
  We are humans and we tend to seek perfection. That’s perfectly fine and understandable as long as you have a clear view of what perfection looks like. In reality we rarely know what perfect is, the goal is to advance our knowledge and move towards perfection in small steps.
  
  Progress is more important than the goal itself, it gives confidence that things are moving and most importantly progress allows us to do small adjustments or even change direction entirely if necessary.

• See cars, not horses

  The famous Ford quote says: “If I had asked people what they wanted, they would have said faster horses”. People know what they want but they don’t know how to ask for it. Maybe if the question was put correctly the answer would have been “I want to travel faster while carrying more people in a safer and healthier way”.
  
  People will always try to provide solutions, faster horses would have been such a solution. It’s our role to isolate the problem from the solution and give users what they actually want, not what they think they want. It’s also our role to fight our prejudices and biases and focus on what users say, not what we want to hear.

• Automate

  Never make a human do a machine’s job. Never tolerate doing a machine’s job. We are first and foremost a technology company and this means that we should constantly seek ways to improve our every day routine and create efficiencies wherever possible.
  
  The size of our organization provides automation and performance opportunities everywhere, shaving a second from every action of the content team is multiplied by about 500 actions per day for 120 people or roughly 21 hours of work in a single day. Content automation is the reason why more than 60% of daily incoming products take less than 30% of the content’s time and it can certainly be further improved.
  
  Seek to free people’s hands whenever possible whether consumers, merchants or Skroutz. Use the product / feature / infrastructure yourself, you’ll know immediately if you need to automate it.

• Assume good intentions

  Listen and seek to understand. As you get in our user’s and merchant’s shoes, try to get in your colleague’s shoes as well. Nothing is personal and there is nothing that cannot be resolved with radical candor and open communication. Don’t let matters become big before you address them, if you disagree with a certain behavior or approach don’t leave it for tomorrow, assume good intentions, be transparent, discuss and resolve.

• Be humble and helpful

  We are all superheroes with different powers. We are all important and every single one of us can make a difference in a million different ways. Offer your help when you see someone struggling. There are no individual problems. We are a team and we’ve got each other’s back.
  
  While each and everyone’s work is very important, unblocking others is highly appreciated. From a small report that will accelerate a whole team to a small feature that will allow another team member to make progress, unblocking is both useful and fulfilling.

• Test like you fly, fly like you test

  Yes this is a long-held NASA saying and we believe it to our core. Be it a product release, a new initiative or a marketing campaign, test it before you release it out there and always ask, does it make sense? If the answer is yes then you know what to do. If the answer is no, well you should again know what to do. If not, you can always ask for help, remember? ;) A great example is the case of India’s Menstruation Man.

• Have fun!

  You probably spend more than half of your time awake working. So enjoy your work! Celebrate successes and failures. You can always learn something new from failures as well.

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