This study addresses the management of unruly problems. Its analytical interest raises critical questions about the certainties of the past and challenges the numerical management of such issues, which often lead to disastrous consequences.

Under these conditions, individuals experience the inadequacy of bureaucratic structures, which barricade themselves behind responsibilities, uniformity, impersonality, and formality, aiming not at achieving results but at avoiding mistakes.

Public bureaucracy is called to survive in a turbulent environment that compellingly pushes for administrative reflection. For the study, every crisis caused by an unruly problem necessitates going beyond the search for solutions in the era of pre-crisis normality.

Every crisis implies the end of a known normality.