If I could give it 0 stars, I would. We ordered the dehumidifier based on the reviews we read, thinking it would be good. We opened it, turned it on, and that's when the problems started automatically... If you accidentally touched it, it would show that the tank is full and stop. I thought something was wrong, so I contacted the company and they told me to send it back to them for free inspection, etc. Repackaging and shipping again. It leaves, they call me and say, "Sir, the sensor is broken, we'll fix it and send it back." From phone call to phone call, it arrives 10 days later. I open the package, see it's broken, and I call them. They tell me it's the courier's fault. I contact the courier, calm down, put it back in operation. This time, the tank sensor was fine, but the humidity sensor was not. For example, before it went for service, it showed, let's say, 78%, and the control panel showed 76-80, but after it came back, it was constantly at 25-26, while the control panel showed 76-80. I call the company again, they tell me to put a wet towel and take it tomorrow, and the same thing happens again. I call them again and tell them it doesn't change even 1%, they tell me that's the humidity you have. I tell them it's not, they tell me to send it back to them. Repackaging, resending, waiting again, more phone calls, until they tell me it's repaired and send me a completely different dehumidifier from mine. Seriously, damn the hour and the moment, it's not mine! No, they say, you're mistaken! Not to mention other things, it's simply the worst thing I've bought in 34 years. Stay away, guys, get any other brand you want! Stay away from this company!
Be the first to leave a comment!