It has tested my patience with both the service and the extractor hood. In the 2 years, the service has come 5 times. Once they came and changed the board, but after 1 week, the same issues happened again. They told me I need to call someone to remove it, so I paid €50 to have it removed. I brought it to their place because it would take them 3 days to come. They changed 2 boards, I brought it back for installation, and again the same problems occurred. They changed the touch panel, and after 1 month of waiting for the spare part, they changed the glass. Enough is enough! I paid €100 for them to install and remove, and I didn't even get a new extractor hood. If you see it, it's Neff. I will never buy from your group again. Stay away from this group; you may have polite gentlemen who come to the house, but you also have service people who don't know what they're doing in your workshop