Thirty percent of doctors' efforts are consumed by bureaucracy, much of it grotesque and senseless, stealing not only time but also motivation. How much attention is left for the people?

For forty years, the Lower Austrian doctor Günther Loewit has watched the healthcare system forget its patients. Now he calls it out: the healthcare industry, which increases its billions on the backs of patients and turns healing into a product; the politics, which can only come up with new forms and documentation requirements; and the doctors themselves, who under this pressure shirk responsibility and become lifestyle physicians or treat people on an assembly line, scheduled in two-minute units, without empathy, without touch, without truly looking them in the eyes.

As a striking example, journalist Silvia Jelincic tells the story of her father, in whom the healthcare system failed. A book that could instill fear of this system—if Loewit did not offer simple suggestions on how it could be improved without cost.