Just before the warranty expired, it cracked at one of the contact points with the bar. Also, as other owners mentioned, it damages the suitcases. I contacted the Amerikat dealership and the seller told me not to worry. They communicated with the Italians and a few days later they responded that they agreed to replace it for me. Up to this point, everything was fine, but then the complications began. The dealership informed me that the shipment of the broken one would be at my expense, but that it would only cost 10 euros and they would deliver it to my location. They would then send me the new one at their own expense and again to my location. In my communication with the shipping company, I was informed that there was no way they would pick it up from me and that they wouldn't charge me 10 euros even as a joke!! After many pleas, they charged me 20 euros and I delivered it to the other side of the city of Thessaloniki in dense fog. A few days later, the dealership informed me that the new one would be sent, but that there was still one more problem..... the shipping company refused to deliver it to me and that I would have to once again go to the other side of the city to pick it up. Reluctantly, I foolishly agreed to cooperate. And a few minutes later, I received the final blow.... a text message informed me of the pickup point and that the cost would be 10 euros!!!! This was the last straw. I called the dealership and informed them to notify the shipping company that I would go to pick it up without paying a single cent and that the agreement was that I would only pay for the shipment that they were supposed to pick up from me and that the shipment would be at their expense and would be done at my home. At that moment, the employee responded, "you understand what you want to understand"!!!! That was it!!! My voice was heard throughout the city!!! Terrible cooperation, poor service, and breach of agreement. And from what I understood, their partners are treated the same way.